Frequently Asked Questions

Are you a factory at the source? Could we visit your facility in person?

We are a leading manufacturer of bicycles and children’s bikes, operating multiple automated assembly lines. We welcome customers to schedule on-site visits to our factory, production lines, and sample showroom. Please arrange your visit in advance, and we will assign a dedicated representative to greet you, providing a live demonstration of our full range of models, production processes, and quality‑control standards.

Do you offer customization? Can we print the customer’s own logo and customize the color scheme and packaging?

We offer OEM/ODM customization services. We can print your logo on the frame, seat, and rims, and provide full‑vehicle color‑scheme adjustments and custom carton packaging. Custom orders are subject to minimum order quantities; please contact our sales team for detailed customization options and MOQ requirements.

Can the product be exported, and could you provide the necessary export documentation?

Our products have been sold for the long term in more than 30 countries worldwide, backed by extensive experience in international trade and shipping. We can provide pro forma invoices, packing lists, and customs clearance documents upon request, and, depending on the target market, we can arrange the necessary product testing and certification to meet each country’s import‑clearance requirements.

What is the minimum order quantity, and do you support mixed‑batch purchasing?

For standard in-stock models, we support small‑quantity mixed‑batch orders and can source a variety of bike types, including mountain bikes, electric-assist bikes, snow bikes, children’s bicycles, and children’s tricycles. Custom‑made models have their own minimum order quantity requirements. For specific MOQs and mixed‑batch options, please contact our sales team for real-time pricing.

How long is the production lead time for orders, and how soon can in-stock items be shipped?

For in-stock orders, shipment will be arranged within 3–7 business days after payment is confirmed. For bulk or custom orders, the production lead time will be determined based on the production schedule; the sales team will clearly specify the delivery timeline at the quotation stage and provide real-time updates on production progress to ensure timely delivery.

Is the entire vehicle shipped fully assembled, or in CKD (completely knocked down) packaging?

Both packaging options are available. For domestic wholesale, semi‑assembled packaging is typically used; for international exports, KD (knock‑down) component packing is standard, which efficiently maximizes container space and reduces ocean freight costs. We also provide a detailed assembly manual to facilitate end‑user installation.

What is the product warranty policy, and how are damaged accessories handled?

The vehicle’s main frame is covered by a standard warranty, while wear-and-tear parts (such as tires, brake pads, and pedals) are considered routine consumables. For bulk‑order customers, we can include complimentary spare replacement parts with each shipment. For any subsequent after‑sales issues, we provide one‑on‑one technical support and promptly devise tailored solutions.

Can I first purchase samples to assess the quality? How are the sample costs settled?

We support customers in purchasing single‑unit samples for inspection of workmanship and quality. Sample pricing is calculated separately; once a bulk formal order is placed, we can negotiate sample‑cost credit terms in accordance with our cooperation policy. Shipping costs for samples are typically borne by the purchaser.

What vehicle models and categories do you offer? Could you please provide a product catalog and a price list?

We specialize in electric-assist bicycles, snow bikes, mountain bikes, downhill stunt bikes, children’s bicycles, children’s tricycles, and a wide range of bicycle accessories. Contact our sales team to receive a complete product catalog, detailed specification sheets, and the latest factory‑direct pricing.

What are the payment options, and do you offer cash on delivery?

Standard cooperation follows a payment model of an upfront deposit followed by final balance settlement prior to shipment. Cash on delivery is currently not supported. For long-term, stable partners, flexible payment arrangements can be negotiated; detailed payment terms will be clearly set forth in the sales contract to safeguard the rights and interests of both parties.